Frequently Asked Questions

Everything you need to know about your Abbott Lyon order

How long does shipping take for personalized items?

Personalized pieces are handcrafted to order and typically take 5-10 business days to process before being shipped via your selected delivery method.

What is your return policy?

We offer a 30-day return window for most items. Please note that personalized or engraved products are non-returnable unless they arrive faulty or damaged.

Does my jewelry come with a warranty?

Yes, all Abbott Lyon jewelry and watches are covered by a 2-year quality guarantee that protects against manufacturing defects from the date of purchase.

How should I care for my jewelry?

To maintain the shine of your gold-plated pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided pouch when not in use.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options including Klarna and Afterpay, allowing you to shop now and pay later.

Can I change my order after it has been placed?

Because we begin processing orders quickly, we are unable to make changes or cancellations once an order is confirmed, especially for personalized items.